As soon as you place an order at Alessandro Vasini, you should be getting an email confirmation that it will contain order number, product description and size.
You don't need to create an account to place an order, you will be able to place as many orders as you want without having an account. However, we always recommend having your own account for a better customer service experience.
If you would like to know more about materials, color, fit and style on a specific product, you will have it right below payment options on each product page.
All of our sizes are based on the most common international chart, but for more accurate sizing we recommend you to use our Size Guide, which is located right at the bottom of our Site.
For pre-ordered items, usually turnaround time could take up to 3- 4 weeks to be shipped.
If you want to update your shipping address after placing an order, you should notify customer service within 12 hours of making your purchase. If by any chance we ship the item before getting your request, we will not be able to make any kind of update.
If you would like to receive all information related to promotions and offers, you will have to sign up to get our newsletter. You could easily do that right on the bottom of our Home page.
Yes, all items purchased at Alessandro Vasini online store, can be returned within 30 days from delivery. We do offer free returns within the USA and Europe. Keep in mind that products must be in new, unused condition, tags on, dust bag and original box. For more information about worldwide returns, please visit our Return Policy, located by the bottom of our Site.
We could take up to 10 business days to issue a refund notification, after we receive the package in our facility. As soon as we issue the refund, you should be getting an email notification. For more information about refunds, please visit our Return Policy, located by the bottom of our Site.
Yes, we ship worldwide.
Unfortunately, we are not allowed to deliver to PO boxes
The currency should be automatic by location. If by any chance you are not able to look at it, you can find it at the bottom of our Site, all you have to do is to pick up your country and you will see all prices in local currency.
Yes, due to security reasons we always ask for a signature required upon delivery. If you don't want to, you should contact customer service as soon as you have your order number, so they will skip this step as long as you agree to take responsibility if something goes wrong upon delivery.