RETURNS

At the moment most of our products are exclusively made to order, to the customer request, and therefore it is not possible to return them. We might offer exchange service for certain categories that are in stock. Should you receive a defective item please contact us immediately and, in that event, we will send a return label and replace the product.

Please note that at present we can only accept returns of faulty goods that have been purchased from alessandrovasini.com. If you would like to return goods that have been purchased from somewhere else, please go directly to the shop where you purchased the goods. 

IMPORTANT INFORMATION

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, soiled, or altered may not be accepted and will be sent back to the customer. All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Returns must be sent back using the return label provided by our customer support team, we won't take any responsibility for products sent back with alternative methods not approved by us.

RETURN PROCESS

If return is eligible, please contact our sales team at sales@alessandrovasini.com to get a return label and instructions. Once the product has been received, it will be checked and processed by our warehouse and you will be notified by e-mail.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologize for any inconvenience this may cause. Currently, it is not possible to return the items to an Alessandro Vasini Retail Store. Merchandise returned to our warehouse will be processed within approximately 2-3 business days from receipt. You will receive an email confirmation when your return has been completed.