All items purchased at the Alessandro Vasini Online Store can be returned within 30 days from delivery.
Please note that at present we can only accept returns and faulty goods that have been purchased from the Alessandro Vasini official online store. If you would like to return goods that have been purchased from somewhere else, please go directly to the shop where you purchased the goods.
IMPORTANT RETURN INFORMATION
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, soiled, or altered may not be accepted and will be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Returns must be sent back using the return label provided by our customer support team, we won't take any responsibility for products sent back with alternative methods not approved by us.
Returns are fully refundable within the USA and within Europe. For all other countries, we can provide free exchange or a store credit for the full amount paid for the item that is being returned and that can be used for any future order in our online store.
For multiple returns at the same time, we might need to consider all the eventual costs of shipping and duties based on the total order. We reserve the right to reject future orders if we see our return policy has been abused with multiple returns.
Final sale items are not refundable but only returnable for store credit within our online store.
Products that are made to order as per customer’s request and specifications cannot be returned.
RETURNS FOR SHOES
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted and may be sent back to the customer.
For a simple return, please contact our Customer Support (firstname.lastname@example.org) to get a return label and instructions. Once your return has been received, it will be checked and processed by our warehouse and you will be notified by e-mail. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your credit card statement, depending on your bank.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologize for any inconvenience this may cause. Currently, it is not possible to return the items to an Alessandro Vasini Retail Store.
For orders shipped outside Europe or the USA, Alessandro Vasini cannot refund the original shipping costs, duties, taxes and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information. If duties and shipping was included in your order we still have to consider those costs at the time of the refund.
Merchandise returned to our warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express, Discover, PayPal, etc..
Orders purchased using Affirm are subject to the loan agreement.
If you need to exchange the product for a different size, you would need to place a new order for the product/size you need and return your current purchase for a refund. We are not able to process any exchange at this time.